The slide is titled "End-to-End OPD Process" and presents "The Cloudnine Way." Its subtitle emphasizes empowering new joiners with clarity, empathy, and excellence.

End-to-End OPD Process

The Cloudnine Way

Empowering New Joiners with Clarity, Empathy & Excellence

Source: Cloudnine's Patient-Centric Journey

This agenda slide outlines the structure of a presentation on OPD processes, starting with an introduction to OPD and covering patient arrival & registration, consultation process, diagnostics & support, and treatment planning. It concludes with follow-up & discharge, key principles, and a final conclusion.

Presentation Agenda

1. 1. Introduction to OPD
2. 2. Patient Arrival & Registration
3. 3. Consultation Process
4. 4. Diagnostics & Support
5. 5. Treatment Planning
6. 6. Follow-up & Discharge
7. 7. Key Principles
8. 8. Conclusion

Source: End-to-End OPD Process – The Cloudnine Way

This section header slide introduces the first part of the End-to-End OPD Process – The Cloudnine Way, titled "Patient Arrival & Greeting." It highlights a warm welcome with empathy, featuring smiling staff at the reception desk.

End-to-End OPD Process – The Cloudnine Way

1

Patient Arrival & Greeting

Warm welcome with empathy using smiling staff and reception desk

Source: New Joiner Induction

The Arrival & Registration Flow outlines a four-step process managed by front desk staff, registration team, and hosts. It includes greeting and check-in (30 seconds), ID verification (1 minute), quick registration with wristband issuance (2 minutes), and comfortable waiting with updates (ongoing).

Arrival & Registration Flow

Source: End-to-End OPD Process – The Cloudnine Way

This section header slide introduces the "Consultation & Diagnostics" phase (section 02) of the End-to-End OPD Process – The Cloudnine Way. It highlights empathetic doctor-patient interactions combined with precise diagnostics in a welcoming consultation room.

End-to-End OPD Process – The Cloudnine Way

02

Consultation & Diagnostics

Empathetic doctor-patient interactions with precise diagnostics in a welcoming consultation room

Source: New Joiner Induction

The slide outlines the consultation process in two parts: on the left, doctors conduct thorough, empathetic assessments and capture detailed patient history in a serene environment to ensure accurate diagnosis and trust; on the right, diagnostics are ordered seamlessly with patient comfort prioritized, using swift recommendations, state-of-the-art facilities, and gentle processes for reassurance.

Consultation Process

Source: End-to-End OPD Process – The Cloudnine Way

The "End-to-End OPD Process – The Cloudnine Way" timeline outlines five key steps: from warm Arrival & Welcome and quick Registration, to Expert Consultation, Comprehensive Diagnostics, and finally Care Plan & Discharge with follow-up guidance. This patient journey emphasizes efficiency, personalization, and comfort throughout.

End-to-End OPD Process – The Cloudnine Way

Step 1: Arrival & Welcome Warm greeting and initial check-in to set a comforting tone for the patient journey. Step 2: Registration Process Quick, accurate registration capturing essential details with minimal wait time. Step 3: Expert Consultation Personalized consult by specialists focusing on patient needs and concerns. Step 4: Comprehensive Diagnostics Efficient diagnostics using advanced tools for precise health insights. Step 5: Care Plan & Discharge Tailored plan review and smooth discharge with follow-up guidance.

Source: New Joiner Induction

The slide titled "Cloudnine OPD Excellence" concludes by declaring "Excellence Delivered" and urging commitment to clarity, empathy, and service. It ends with "Thank You" and an invitation for questions to deliver the Cloudnine Way.

Cloudnine OPD Excellence

Excellence Delivered.

Commit to Clarity, Empathy & Service.

Questions? Let's Deliver The Cloudnine Way!

Thank You

Source: End-to-End OPD Process – The Cloudnine Way