Slides AI

Refund Policy

Last updated: September 12, 2025

Refund Policy

Effective Date: September 12, 2025

Overview

At Slides AI, we want you to be completely satisfied with our service. This Refund Policy explains the circumstances under which refunds may be available and the process for requesting them.

Subscription Refunds

Monthly Subscriptions

  • 7-Day Money-Back Guarantee: New monthly subscribers can request a full refund within 7 days of their first payment
  • Cancellation: You may cancel your monthly subscription at any time, effective at the end of the current billing period
  • No Partial Refunds: Monthly subscriptions are not eligible for partial refunds for unused time

Annual Subscriptions

  • 30-Day Money-Back Guarantee: New annual subscribers can request a full refund within 30 days of their first payment
  • Cancellation: Annual subscriptions can be cancelled at any time, but refunds are only available within the 30-day guarantee period
  • Prorated Refunds: In exceptional circumstances, we may offer prorated refunds for annual subscriptions

Free Trial Periods

Trial Terms

  • New users may be eligible for free trial periods
  • No payment is required during the trial period
  • Trials automatically convert to paid subscriptions unless cancelled
  • No refunds are necessary for free trials

Trial Cancellation

  • You may cancel your trial at any time before it converts to a paid subscription
  • Cancellation prevents any charges from occurring
  • Access to premium features ends immediately upon cancellation

Refund Eligibility

Qualifying Conditions

Refunds may be available in the following situations:

  • Technical issues that prevent normal use of the service
  • Billing errors or duplicate charges
  • Service not as described at the time of purchase
  • Cancellation within the money-back guarantee period

Non-Qualifying Conditions

Refunds are generally not available for:

  • Change of mind after the guarantee period
  • Failure to use the service
  • Violation of Terms of Service resulting in account termination
  • Third-party payment processing fees

Refund Process

How to Request

To request a refund:

  1. Contact our support team at support@slidesai.com
  2. Include your account email and reason for the refund request
  3. Provide any relevant details about technical issues or billing errors
  4. Allow 5-7 business days for review and processing

Required Information

Please include the following in your refund request:

  • Account email address
  • Order number or transaction ID
  • Date of purchase
  • Detailed reason for the refund request
  • Description of any technical issues experienced

Refund Processing

Timeline

  • Refund requests are typically processed within 5-7 business days
  • Approved refunds are issued to the original payment method
  • Credit card refunds may take 3-10 business days to appear on your statement
  • PayPal refunds are typically processed within 1-3 business days

Refund Methods

  • Refunds are issued to the original payment method used for the purchase
  • We cannot issue refunds to different payment methods or accounts
  • Cash refunds are not available for online transactions

Special Circumstances

Technical Issues

If you experience technical problems that prevent normal use of the service:

  • Contact our support team immediately
  • We will work to resolve the issue quickly
  • Extended service disruptions may qualify for service credits or refunds

Billing Errors

If you notice incorrect charges on your account:

  • Contact us within 60 days of the charge
  • Provide details about the billing error
  • We will investigate and correct any legitimate billing mistakes

Service Changes

If we make significant changes to the service that materially affect your subscription:

  • We will provide advance notice when possible
  • You may be eligible for a prorated refund if you cancel within 30 days
  • Service improvements and feature additions do not qualify for refunds

Account Closure

Refund Upon Closure

  • Account closure does not automatically result in refunds
  • Unused subscription time is generally not refundable
  • Data deletion is permanent and cannot be recovered

Final Billing

  • All outstanding charges must be paid before account closure
  • Final billing statements will be sent to your registered email
  • Contact us if you have questions about final charges

Disputes and Chargebacks

Before Filing Disputes

We encourage you to contact us directly before filing payment disputes or chargebacks:

  • Many issues can be resolved quickly through our support team
  • Chargebacks may result in service suspension
  • We prefer to work with customers to find mutually agreeable solutions

Chargeback Policy

  • Chargebacks may result in immediate account suspension
  • Valid refund requests should go through our normal process
  • Illegitimate chargebacks may result in account termination

Contact Information

For refund requests or questions about this policy, please contact us:

  • Email: support@slidesai.com
  • Subject Line: "Refund Request - [Your Account Email]"
  • Response Time: 24-48 hours during business days
  • Phone: [Company Phone Number] (business hours only)

Policy Updates

This Refund Policy may be updated from time to time. Changes will be:

  • Posted on our website with an updated effective date
  • Communicated to active subscribers via email
  • Applied to future transactions, not retroactively

Legal Considerations

This Refund Policy is subject to applicable consumer protection laws in your jurisdiction. Nothing in this policy limits your statutory rights as a consumer where prohibited by law.

By subscribing to Slides AI, you acknowledge that you have read and understood this Refund Policy.

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