ServiceNow ITOM: Visibility, Automation & Intelligence (48 c

Generated from prompt:

Create a 2-slide presentation titled 'ServiceNow ITOM – Transforming Infrastructure Operations with Visibility, Automation & Intelligence'. Slide 1: ITOM Business Challenges & ServiceNow ITOM Solution - Title: Transforming Infrastructure Operations with Visibility, Automation & Intelligence - Left side: ❌ Current State (As-Is): IT Operations - IT teams rely on manual monitoring, emails, and calls - No real-time visibility - Siloed monitoring tools - Reactive incident handling - No root cause visibility - High downtime & poor service reliability - Right side: ✅ Proposed Solution (To-Be): ServiceNow ITOM - Unified ITOM Platform for intelligent operations - CMDB with Discovery - Event & Alert Management - Service Mapping - AIOps & Predictive Insights - Reduced outages & MTTR Slide 2: ITOM Key Features, Impact & Implementation Roadmap - Title: From Visibility to Proactive Operations – 14-Week Roadmap - Section 1: 🎯 Key ITOM Features & Business Impact - Discovery & CMDB: +40% asset visibility - Event Management: –50% alert noise - AIOps: +30% proactive issue prevention - Service Mapping: 60% faster root cause analysis - Section 2: 🛠️ Implementation Roadmap (14 Weeks) - Phase 1 (Weeks 1–3): Discovery & Assessment – Infra review, CMDB scope - Phase 2 (Weeks 4–6): Design – CMDB model, event rules - Phase 3 (Weeks 7–11): Build & Configure – Discovery, AIOps, dashboards - Phase 4 (Weeks 12–14): Test & Enablement – UAT, training, go-live - Section 3: ✅ Outcomes - Unified infrastructure visibility - Proactive issue detection - Reduced downtime & MTTR - Improved service reliability - IT aligned with business outcomes

2-slide overview of ITOM challenges vs. ServiceNow solutions (CMDB, Discovery, AIOps), key impacts (+40% visibility, -50% noise), 14-week roadmap, and outcomes like reduced MTTR & downtime. (168 chars

December 16, 20252 slides

Slide 1 of 2

Slide 1 - Transforming Infrastructure Operations with Visibility, Automation & Intelligence

The slide contrasts current IT operations' challenges—manual monitoring, siloed tools, reactive handling, no real-time visibility, and high downtime—with ServiceNow ITOM's unified platform. The proposed solution includes CMDB with Discovery, Event Management, Service Mapping, AIOps, and predictive insights to reduce outages and MTTR.

Transforming Infrastructure Operations with Visibility, Automation & Intelligence

❌ Current State: IT Operations	✅ ServiceNow ITOM: Proposed Solution
IT teams rely on manual monitoring, emails, and calls. No real-time visibility. Siloed monitoring tools. Reactive incident handling. No root cause visibility. High downtime & poor service reliability.	Unified ITOM Platform for intelligent operations. CMDB with Discovery. Event & Alert Management. Service Mapping. AIOps & Predictive Insights. Reduced outages & MTTR.

Slide 2 of 2

Slide 2 - From Visibility to Proactive Operations – 14-Week Roadmap

The slide outlines a 14-week roadmap titled "From Visibility to Proactive Operations," structured into four phases for CMDB implementation. Weeks 1-3 cover discovery and assessment; 4-6 focus on design; 7-11 on building and configuration; and 12-14 on testing and go-live.

From Visibility to Proactive Operations – 14-Week Roadmap

Weeks 1-3: Phase 1: Discovery & Assessment Review infrastructure and define CMDB scope for rollout. Weeks 4-6: Phase 2: Design Design CMDB models, event rules, and integrations. Weeks 7-11: Phase 3: Build & Configure Configure Discovery, AIOps, Service Mapping, and dashboards. Weeks 12-14: Phase 4: Test & Go-Live Perform UAT, training, and transition to production.

Source: ServiceNow ITOM

Speaker Notes

🎯 Features/Impact: Discovery/CMDB +40% visibility; Event Mgmt -50% noise; AIOps +30% prevention; Service Mapping 60% faster RCA. ✅ Outcomes: Unified visibility, proactive detection, less downtime, better reliability.

Slide 2 - From Visibility to Proactive Operations – 14-Week Roadmap

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