The slide presents a four-step workflow titled "Overcoming Barriers," with steps including Build Awareness (recognize biases), Listen Actively (give full attention), Clarify (ask open-ended questions), and Empathize (acknowledge emotions). Each step details a key action and its expected outcome, such as preventing misunderstandings and fostering trust.
Overcoming Barriers
{ "headers": [ "Step", "Key Action", "Expected Outcome" ], "rows": [ [ "1. Build Awareness", "Recognize your own biases, assumptions, and perceptions", "Increases self-awareness to prevent misunderstandings" ], [ "2. Listen Actively", "Give full attention, nod, and avoid interruptions", "Captures the true message without distortion" ], [ "3. Clarify", "Ask open-ended questions like 'What do you mean?'", "Eliminates ambiguities and wrong inferences" ], [ "4. Empathize", "Acknowledge emotions and perspectives: 'I understand how you feel'", "Fosters trust and mutual understanding" ] ] }