The slide's title emphasizes leaders' roles and strategies for communicating these to their teams. Its subtitle highlights the importance of conveying calm, clarity, and confidence in that process.

Your Role as Leaders — and How to Relay This to Your Teams

Communicating Calm, Clarity, and Confidence

The slide, titled "Leadership During Change," features a quote from Dr. Elena Rivera, a Leadership and Organizational Psychologist. The quote emphasizes that a leader's steady tone, clarity, and consistency are key to making team members feel safe amid transitions.

Leadership During Change

> Your steady tone, your clarity, and your consistency will determine how safe they feel.

— Dr. Elena Rivera, Leadership and Organizational Psychologist

Source: Your Role as Leaders — and How to Relay This to Your Teams

When communicating changes to your teams, share updates transparently to foster trust, reassure them about job security and stability, and highlight each member's unique contributions. Deliver messages with calm confidence to inspire reassurance, while inviting questions to promote open dialogue.

What to Say to Your Teams

• Share changes transparently to build trust and understanding.
• Reassure teams of their security and ongoing stability.
• Emphasize the unique value each team member contributes.
• Communicate with calm confidence to inspire reassurance.
• Invite questions to encourage open and supportive dialogue.

Source: Your Role as Leaders — and How to Relay This to Your Teams

This slide outlines common employee questions to anticipate during uncertain times. It highlights concerns about potential future layoffs, increased workloads, and job stability and security.

Employee Questions You Can Expect

• Expect questions about potential future layoffs.
• Anticipate concerns regarding increased workload.
• Prepare for inquiries on job stability and security.

The slide titled "Approved Responses" lists three key talking points for addressing concerns about recent organizational changes. These include assuring no further layoffs are planned, clarifying that the changes focused on structure rather than performance, and emphasizing that all remaining roles were deliberately retained.

Approved Responses

• “No additional layoffs planned.”
• “This was about structure, not performance.”
• “Every role that remains was intentionally kept.”

When unsure of an answer, respond positively by acknowledging the question and seeking HR's input, such as saying, “That’s a great question, let me check with HR…” This approach demonstrates professionalism and ensures responses are accurate, aligned with company messaging, and handled calmly to build team trust.

If You Don’t Know the Answer

• Respond positively: “That’s a great question, let me check with HR…”
• Demonstrate professionalism by seeking expert guidance
• Ensure accuracy with verified information from HR
• Maintain alignment with approved company messaging
• Build team trust through confident, calm handling

This agenda slide outlines essential responsibilities for branch managers during organizational change, starting with an introduction to leadership focused on providing reassurance. It covers communicating key messages and handling employee questions, using approved responses for unknowns, specific actions like maintaining visibility and forwarding concerns, and closing with empathy to foster team stability.

What You Need to Do as Branch Managers

1. Introduction to Leadership

Overview of role in providing reassurance during change.

2. Communicating with Teams

Key messages, scripts, and expected employee questions.

3. Approved Responses and Guidance

Handling unknowns, maintaining tone, and documentation.

4. Actions for Branch Managers

Visibility, forwarding concerns, and calm messaging checklist.

5. Closing and Empathy

Lead with stability to support team security. Source: Your Role as Leaders — and How to Relay This to Your Teams

The "Additional Guidance" slide provides key tips for handling interactions professionally, including staying calm and confident, avoiding speculation by sticking to approved messaging, and ensuring team-wide consistency in communications. It also advises escalating concerns to HR, while demonstrating empathy to support the team.

Additional Guidance

• Remain calm and confident in all interactions.
• Avoid speculation; stick to approved messaging.
• Reinforce message consistency across the team.
• Escalate concerns directly to HR for guidance.
• Demonstrate empathy to support your team.

The slide emphasizes that calm leadership fosters a sense of security and support for teams. It calls for a commitment to incorporating empathy and stability into every interaction.

Lead with Stability and Empathy

Your calm leadership helps your teams feel secure and supported.

Commit to leading with empathy and stability in every interaction.

Source: Your Role as Leaders — and How to Relay This to Your Teams