Service Mgmt: Progress to Global Rollout (38 chars)

The slide highlights key accomplishments in Service Management Implementation, such as defined frameworks, selected pilots with KPIs/KRIs, a car-dashboard concept, incident tracking readiness, and aligned governance. It outlines the pilot timeline—final KPI alignment by December 2025 and full operation by end of January 2026—to establish a foundation for testing, validation, and global scalability.

Progress to Date: Service Management Implementation

| • Framework defined (Service Management, Risk & Controls, Global Design principles)

• Pilots selected (Countries and KPIs/KRIs chosen)
• Pilot dashboard concept (Car-dashboard view consolidating all KPIs)
• Incident Tracking readiness (workflow and enablement designed)
• Governance & cadence aligned (monthly insights, simplified reporting) | • Dec 2025 – Final alignment on KPIs/KRIs
• End Jan 2026 – Pilot fully operational

Outcome: A clear, consistent foundation to test the model, validate insights, and prepare for global scalability. |

The agenda slide outlines the next steps for global implementation of a dashboard, starting with validation, piloting, and learning in Jan–Feb 2026. It then covers preparation for scale (Feb–Apr), rollout to ready countries (Apr–Q3), and automation with sustainability in Q4 2026.

Next Steps & Global Implementation Path

1. Validate & Learn (Jan–Feb 2026)

Present dashboard to Management; pilot reporting and data validation; finalize enablement materials.

2. Prepare for Global Scale (Feb–Apr 2026)

Define readiness criteria; filter countries; expand dashboard model.

3. Global Rollout (Apr–Q3 2026)

Scale to ready countries; embed governance; train local teams.

4. Automation & Sustainability (Q4 2026)

Enable data automation; integrate reporting; continuous improvements. Source: Service Management Implementation Presentation